Terms and Conditions

By placing an order at Himalayan Luxury Beans you agree to all of our terms & conditions presented on this page. We have covered our terms &

conditions in categories below for your convenience. Please read our terms & conditions fully as we cover in detail the coverage for warranties,

installation, our privacy policy and other website and non-website related conditions.

1) Privacy Policy

This privacy policy sets out how we use and protect any information that you supply when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Your data will only be used by us in updating you of information in regards to your order, potential orders or any marketing materials you have opted in to. You can opt-out of any marketing list quickly and easily and you can choose whether or not to receive any information that is not related to your order or account status.

If you have any issues in regards to a potential error or you are receiving information that you should not be receiving you can opt-out manually by contacting us directly.

2) Cookies

Cookies are basically little parcels of data that are passed from a website to a user’s web browser if the user visits certain websites. If a user browses the same website again in the future, the data stored by the cookie is retrieved by the website, typically in order to provide changes to certain page views, displayed content or functionality relevant to the user’s previous activity.

3) Our Cookies

We utilize a session cookie to identify you – this is to assist with redirecting between the mobile and non-mobile versions of this website. We may also use other cookies to collect data and are not limited to what data we collect.

4) Third Party Cookies

This website uses Google Analytics and other third parties in order to collect site traffic, usage information and more – this data is anonymous. This is done for the purposes of improving your website user experience.

5) Managing Cookies

Users can disable cookies at any time by using the relevant options in their web browser. This may have a negative impact on the browsing experience and functionality of some websites. Refer to your browsers help system to find out how to disable cookies.

6) Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to help safeguard and secure the information we collect online. An SSL Certificate has been implemented and we take your personal details seriously. If you do not see a green padlock or secure checkout please call us to confirm you are in the right place.

7) Newsletter

If you are not currently an existing customer, you can benefit by subscribing to our newsletter by entering your e-mail address into the newsletter section of the footer in any page of Himalayan Luxury Beans. Subscribing to our newsletter will automatically add you to our mailing list where you will qualify for exclusive updates, special offers and deals that we may have going on at the time of the newsletter being published. We send e-mails out to all our customers and subscribers fairly regularly.

Your e-mail will only be used internally and we do not share your e-mail with any third parties. Rest assured that you will benefit from the exclusive updates and we will not spam your e-mail inbox. If at any point you wish to unsubscribe from our newsletter you can easily do so by clicking on “unsubscribe” at the bottom of any newsletter e-mail that you may have received.

8) Returns Policy

Himalayan Luxury Beans prides itself in its great customer service and flexibility. We allow customers to return most eligible product/s purchased within 30 days of receipt (some examples of non-eligible products include perishables, consumables and any other products that the law exempts). Items purchased wanting to be returned must be in line with our policies. Please visit the returns and warranty page for more information.

Some products are not covered in our returns policy such as consumables or perishables. These products are outside the scope of returns due to the very nature of the products. Food, drink and other perishable products cannot be returned.

To process a return, you must fill in a returns form on this website. Himalayan Luxury Beans will then send over a returns authorization to be attached to the return.

9) Delivery

Delivery services, speed and other details are covered in the “Delivery” page of this website and are subject to change. Himalayan Luxury Beans cannot be liable for customers that are not present to intercept a delivery. If a delivery has been unsuccessful due to this, a re-delivery could be made up to 3 times or a collection can be arranged – If the customer is still not there to intercept a delivery. A re-delivery will have to be arranged at the customer’s expense. All dealings with deliveries should be made directly with the delivery provider by the customer using there unique tracking ID and order details. Please make sure you are present for a delivery to avoid any delays caused by this. It is the customers responsibility to report any non-deliveries immediately, within 48 hours of being notified an order has been delivered, a claim may need to be put through for non-receipt.

The customer must remain proactive during the period so we can resolve the issue within the required timeframe – if the customer does not notify or keep us informed of a non-delivery, we will assume the order has been delivered and it cannot be re-opened as a non-delivered item. Customers must inspect the delivery at the point of interception for any damages. Any claims for damages in courier will not be accepted if this has not been mentioned to the courier at the time of delivery and reported to Himalayan Luxury Beans at that time. All products are packaged securely and safely to avoid any damages in courier.

10) Trade

Trade customers are subjected to additions and/or amendments to the normal terms & conditions due to the nature of the business.

Delivery

The delivery terms are the same.

Returns

Returns are subject to approval. Under fair circumstances, returns will be approved and processed, for trade customers, returns are accepted for change of mind, but a restocking fee of up to 20% may apply. Consumer rights do not apply to Business-to-Business orders via a trade account. However, we will be fair to all trade customers where possible at the discretion of management.

Discounts & Bulk Buy

Trade customers benefit hugely with discounts, offers & bulk-buy pricing that has been applied onto the trade customers account. This is subject to change at any time, usually with a courtesy e-mail and explanation. However, it is generally the trade customers responsibility to keep track of any price changes that could possibly be amended on their account.